26 April 2007
ANZ National should invest record profit in NZ customers
ANZ National’s record half yearly profit of $398 million gives the bank the resources it needs to follow its parent company’s lead and invest heavily in customer service, says Finsec, the bank workers’ union.
Finsec Campaigns Director, Andrew Campbell says ‘In Australia ANZ is currently opening more branches and employing more front line staff. It is aiming to live up to customers’ expectations of high service by employing more staff and rewarding its staff for skills, quality and experience. Now ANZ National Bank can follow this path in New Zealand too.’
“Customer service and quality cost money. But it is also a sensible, long term investment to put this record profit back into the New Zealand economy rather than send it offshore, especially for a bank that is heavily exposed to the New Zealand economy,” said Campbell.
“ANZ National has the money to spend. We call on ANZ National to invest in economic growth in New Zealand by opening more branches, hiring more front line staff and providing more reward to staff,” said Campbell.
