Independent research shows:
In December 2005 Finsec commissioned independent research company, AssessSystems, to measure the level of workplace-related stress within BNZ and to find out the causes of that stress. The research is now completed and the findings show very high levels of stress compared to normal workplaces. It also shows that the causes of that stress related to factors that are unique to the BNZ , rather than just being normal workplace stress that all workers experience.
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Independent research into workplace stress at BNZ shows that 30.6% of staff surveyed were very or extremely stressed. (A sixth more stress than an average professional enterprise).
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High stress was especially prevalent among call centres (43.5%) and retail staff (40.0%).
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The biggest cause of stress for staff was the bank's use of scorecards, performance targets and pressure to sell to customers. Understaffing was also a common cause of stress.
The detailed reports are available below. Jut click on the link to download. (These reports are mostly downloadable Microsoft Excel files)
Summary (
pdf file 84kb)
Short Report (pdf file 181kb)
Main Report (
excel file 202kb)
Reports specific to type of work
Call Centres (excel file 100kb)
Back Offices (excel file 112kb)
Retail Branchs (excel file 133kb)
Reports specific to regions
Auckland (excel file 116kb)
Wellington (excel file 130kb)
Christchurch (excel file 110kb)
More information about how the research was undertaken and what it measured is available on the PsychAssess website and in this document,
A Risk Assessment Approach to Creating a Healthy Workplace (
pdf file 96kb)
